Can I pick up the Koi at the closest UPS station?
Absolutely! This will reduce the travel time and may be beneficial to your koi. Make sure it is a UPS Customer Center (not a store) Search for your local customer center on UPS.COM / https://locations.ups.com/us/en/ Provide the UPS address location when placing...Do I have to be there when Koi is delivered?
Preferrably, yes! It is important to open the box and release the koi as soon as possible! The koi surely will be stressed and exhausted from their long journey to their new home.Can you ship supplies with Koi?
If the food/supply is able to fit in the same box as your koi, yes, we may ship it together. The Supply Warehouse and Farm are located in 2 different states. Primarily, Mr. Kodama Koi Food is the only supply available from the Farm. Other products that may be...I live in Hawaii. Can I pick up my Koi at your farm instead of them being shipped?
Yes, it is totally possible! All pickups MUST be arranged in advance. Our Address is as follows: Kodama Koi Farm c/o Mililani Agricultural Park 94-840 Lanikuhana Ave. Mililani HI 96789 Please contact us If you have any questions at: Phone: +1 (833) Koi...Return and Cancellation Policy
For all Kodama koi, All sales are final. If a cancellation is made due to customer circumstances, a 20 percent restocking fee will be applied. This policy applies to all koi, including those purchased during events or sales. If anything should happen to your Koi...Do I pay tax?
J.K.O. INC./Kodama Koi Farm is required to collect sales tax from Hawaii, New Jersey, and Florida residents according to the following table. This includes sales on Kodama Koi Farm auctions, ebay auctions, and koi and pond supplies. Tax rate is subject to...What are the payment methods?
All invoices will allow you to pay via Paypal and Stripe online. We accept all major credit cards – (Visa / MasterCard / Discover / Other major credit cards). Additionally, we do accept cashiers checks and money orders. Please make checks payable to: ...Is your quarantine done before or after auctions close?
We quarantine koi prior to auction. As soon as the auction ends, they are ready to be shipped. Read all the details of koi care after receiving in your home. Read about koi quarantine tank setup and proceduresHow does Kodama Koi Farm conduct Health Control of koi?
Every piece of equipment we use, such as tubs and nets, are disinfected after each use. We do not accept any returns. Because we have no control on a koi’s condition or a customer’s pond once a koi leaves our facility, we do not allow them to...How does Kodama Koi Farm quarantine?
Kodama Koi Farm will not release any new shipments of koi until after an intensive quarantine and the virus test has been completed. When we import koi directly from breeders, our buyer’s team carefully examines koi before we purchase them. Not...I have not purchased koi for more than a year – What do I need to do?
If you have not introduced koi to your pond for a long time, you need to be extra careful. Simply putting our koi into your pond may cause some trouble to either the existing koi or the new koi. It is not because the new koi is sick or because the old koi is...What should I do while my koi are in quarantine?
Please observe your koi carefully in a koi quarantine tank for 14-21 days to see if it develops any problems. If you do not have a filtration system, we strongly insist that you make partial water changes every 2-3 days (about 25%). Add salt accordingly. Feed...How do I quarantine?
Here are the basic supplies you will need: Tank Net to cover the tank Small filter and pump Air pump Test kit: Ammonia, Nitrite, pH and Salt Salt Water thermometer Water conditioner, such as Ultimate, to remove chlorine, ammonia, nitrite. Heater Read all the details...Why do I need to quarantine?
A separate quarantine tank is a must-tool for koi hobbyists. It is possible that newly purchased koi still carry parasites, bacteria, fungus etc., even though we did our best to eliminate them. Also, if they are shipped to you in a box, they are usually...Can you tell me about shipping and delivering koi?
CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed. If there are any updates to your koi, you will be contacted before the shipping date. Your shipping fee will be sent separately, after your koi has been prepared. Please see...
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Kodama Koi Farm
Kodama Koi Farm is the premier destination for quality Japanese Koi. We are the largest importer of Koi in North America. We specialize in raising champion koi fish!
P.O. Box 893086, Mililani HI 96789
TEL: +1 (833) Koi Love (1-833-564-5683)
FAX 888-692-3990
Email: info@kodamakoifarm.com
Help: info@kodamakoifarm.com
Hours of Operation
Monday – Friday
7:00 a.m. to 3:00 p.m. HST
Saturday and Sunday
Closed
