CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed.
If there are any updates to your koi, you will be contacted before the shipping date.
Your shipping fee will be sent separately, after your koi has been prepared.
Please see the instructions in steps 6 and 7 for more information about processing your order and receiving your koi.
SHIPPING IS NON-REFUNDABLE and subject to CREDIT ONLY, based on cancelled orders or UPS Claim
IMPORTANT: All koi shipments need 5–10 days notice prior to shipping in order to stop their feeding and prepare your koi for a safe journey.
If you postpone the koi further than 7 days from the original date the koi health guarantee will be waived.
Read more about Koi Health Guarantee
Box sizes and UPS shipping fees
Use our Shipping Calculator to estimate your shipping costs and see what more can be added to your shipment.
Note: Additional $25.00 per box for Saturday delivery. Any koi that is over 18.6 inches is shipped by itself in one large box.
Kodama Koi Shipping Calculator – https://www.kodamakoifarm.com/shipping-calculator/
Kodama Koi Farm has been shipping koi for many years and has learned what works best for the safe delivery of your koi. The shipping formula is not absolute.
However, when packing koi, Kodama Koi Farm takes into consideration:
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The condition of the koi
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Water temperature
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Delivery time
Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box. Our 24 hour koi health guarantee is based on our farm’s packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the 24 hour koi health guarantee to be sent to Kodama Koi Farm via E-mail.
If you have any questions about shipping, contact us at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.
THREE SHIPPING OPTIONS
- UPS – US Mainland
- FedEx Interisland – Hawaii Only (see #5: Do you ship interisland?)
- Air Cargo – US Mainland (see #6: Shipping by Aircargo)
HOME DELIVERY via FEDEX (PRIMARY) or UPS (SECONDARY)
FedEx & UPS ships directly to your door! Koi are shipped from Hawaii via OVERNIGHT PRIORTY
- Note: West Coast is Next Day delivery via FedEx. Beyond West & ALL UPS is subject to 2 days delivery from PACKING DATE due to flight schedules leaving the STATE OF HAWAII
- For more details consult with customer support
Depending on your local driver, delivery usually arrives by 12:00 – 3:00 pm. Please check the estimate arrival time using the tracking provided when koi are shipped.
For earlier delivery and to avoid local drivers route, you may pick up at a center.
NO SATURDAY HOME DELIVERIES
Due to risk of delay with FedEx & UPS carriers we only recommend air cargo for Saturday delivery
There is an additional fee of $25.00 per box for Saturday deliveries.
NO SUNDAY DELIVERIES (we are closed on SATURDAYS)
KOI INSURANCE (RECOMMENDED)
We now offer insurance on all shipments for an additional fee. At just 6% per $100 of your koi’s value
We highly recommend insurance for orders $500+ to cover the additional costs* in case of a delay. (* = koi value only)
For example, if you buy a koi at $500, you can insure that koi for just $30!
Read more about Koi Insurance.
If you have any questions about shipping, contact us at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com
