FAQs - Frequently Asked Questions

CUSTOMER SERVICE will contact you to confirm your delivery date once your order is processed.

If there are any updates to your koi, you will be contacted before the shipping date.

Your shipping fee will be sent separately, after your koi has been prepared.

Please see the instructions in steps 6 and 7 for more information about processing your order and receiving your koi.

SHIPPING IS NON-REFUNDABLE and subject to CREDIT ONLY, based on cancelled orders or UPS Claim

IMPORTANT: All koi shipments need 5–10 days notice prior to shipping in order to stop their feeding and prepare your koi for a safe journey.

If you postpone the koi further than 7 days from the original date the koi health guarantee will be waived.

Read more about Koi Health Guarantee

Box sizes and UPS shipping fees

Use our Shipping Calculator to estimate your shipping costs and see what more can be added to your shipment.

Note: Additional $25.00 per box for Saturday delivery. Any koi that is over 18.6 inches is shipped by itself in one large box.

Kodama Koi Shipping Calculator - https://www.kodamakoifarm.com/shipping-calculator/

Kodama Koi Farm has been shipping koi for many years and has learned what works best for the safe delivery of your koi. The shipping formula is not absolute.

However, when packing koi, Kodama Koi Farm takes into consideration:

• The condition of the koi

• Water temperature

• Delivery time

Kodama Koi Farm reserves the right to determine how many koi can be shipped in a box. Our 24 hour koi health guarantee is based on our farm's packing recommendation for your shipment. Any request to alter the shipping/packing recommendation requires a waiver of the 24 hour koi health guarantee to be sent to Kodama Koi Farm via E-mail.

If you have any questions about shipping, contact us at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.

THREE SHIPPING OPTIONS

• UPS – US Mainland
• FedEx Interisland – Hawaii Only (see #5: Do you ship interisland?)
• Air Cargo – US Mainland (see #6: Shipping by Aircargo)

UPS DELIVERY (STANDARD)

UPS ships directly to your door! Koi are shipped from Hawaii via UPS Next Day Air.

Depending on your local UPS driver, delivery usually arrives by 12:00 - 3:00 pm.  Please check the estimate arrival time with UPS  by calling 1-800-PickUPS.

You will also receive your tracking number via email from UPS directly on the day your koi ships.

SATURDAY UPS DELIVERY

There is an additional fee of $25.00 per box for Saturday deliveries.

Please note: The Saturday delivery option is not available in all areas. Be aware that UPS hours and operations vary on the weekend. This may cause a shipping delay may result in your koi not arriving until Monday. Because of this possibility, we highly recommend that you purchase insurance for these deliveries. 

KOI INSURANCE (RECOMMENDED)

We now offer insurance on all shipments for an additional fee. At just 6% per $100 of your koi's value

We highly recommend insurance for orders $500+ to cover the additional costs* in case of a delay. (* = koi value only) 

For example, if you buy a koi at $500, you can insure that koi for just $30!

Read more about Koi Insurance.

If you have any questions about shipping, contact us at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com

For all Kodama koi, All sales are final.
If a cancellation is made due to customer circumstances, a 20 percent restocking fee will be applied.
This policy applies to all koi, including those purchased during events or sales.

If anything should happen to your Koi within the holding period (i.e.: illness and/or death) NO replacements will be provided. Instead, store credit will be issued towards your next purchase.

Store credit must be used within 6 months from the date of issue, although extensions are given on a case-by-case basis.

As avoiding cross-contamination is a part of a healthy practice in maintaining a clean facility, as well as keeping our beautiful koi as healthy as possible, all koi sales are final. Returns are not accepted. Once a koi leaves our farm and has experienced other waters, they may not be allowed to return for any reason.

At this time we do not ship our koi for sale directly to Mexico. Please cross the border to pick up your Koi at the closest UPS FedEx station inside the US, OR Please contact Tony at High Aqua. He can buy and import Koi from us and then deliver or ship the Koi to you.

Facebook : https://www.facebook.com/highaquamexico
Whatsapp : +526643277251

If you have any further questions, Please contact our office for more information.

It legitimately depends, as each country requires various documents and requirements, one being a health certificate.

Please find out from your appropriate Government Agency what documents are necessary for you to obtain in order to import Koi into your country.

E Komo Mai!

Yes, we can ship koi to the Neighbor Islands!

FedEx Interisland shipments are made on Thursdays only.

Same-Day delivery to your door.

• $45 for each Medium box
• $55 for each Large box

Upon request, you may pick up your koi at your nearest Fedex station.

Air Cargo shipments are made on Thursday & Fridays only.

*Hawaiian Airlines is our primary provider.

All Hawaiian Air Cargo shipments will be sent pre-paid on Kodama Koi Farm’s account. Shipping must be paid prior to shipment.

Shipping charge includes "Handling" Fee = $25 per box

Other providers may be used based on discretion and flight schedule from HNL. To request a different airlines, please provide us with the flight schedule when inquiring.

Hawaiian Airlines availability is based on flights from HNL on THURSDAYS

You may visit Hawaiian Air Cargo for more details

Locations available for delivery include:

• CALIFORNIA (Los Angeles, Sacramento, San Diego, San Francisco)
• OREGON (Portland)
• WASHINGTON (Seattle)
• NEVADA (Las Vegas)
• ARIZONA (Phoenix).

To arrange this shipment method, a two-day advanced notice is REQUIRED. Additionally, our holding policy will also be applied to this service.

Other Airlines

Schedule is based on flight availability. Please provide us your preferred airport in the check out.

You may search for existing flights from HNL to your airport at the links below:

Southwest Cargo

United Cargo

Delta Cargo

Holding Policy

Our holding policy requires customers to pick up their koi shipment within 2 hours after the plane has landed.

Please note: This delivery option is ONLY RECOMMENDED IF YOU HAVE A HIGH VALUE ORDER in which an airport pick-up can minimize risk.

Cost reduction on delivery is significant only if there are multiple boxes. Smaller quantity orders are still suggested to be pick-up at your local UPS Customer Center if travel time reduction is of concern.

See #10: Can I pick up at the closest UPS station?

Yes, it is totally possible!

All pickups MUST be arranged in advance.

Our Address is as follows:

Kodama Koi Farm
c/o Mililani Agricultural Park
94-840 Lanikuhana Ave.
Mililani HI 96789

Please contact us If you have any questions at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.

If the food/supply is able to fit in the same box as your koi, yes, we may ship it together.

The Supply Warehouse and Farm are located in 2 different states.

Primarily, Mr. Kodama Koi Food is the only supply available from the Farm.
Other products that may be available on occasion include Niigata Water Bio and select medicines. Please inquire with Customer Support.

SUPPLY AND OTHER PRODUCTS ARE AVAILABLE AT KODAMAKOISUPPLY.COM

All other food and medicine products will be shipped from the Florida Warehouse via UPS Ground (you may upgrade by request).
We have a good selection of Koi products in the Supply section of our website. Please take a moment to visit our Supplies page.
Also, please look at your shopping cart. If there is space in your box, you will find the link that shows what additional items can fit in the box.

Preferrably, yes!

It is important to open the box and release the koi as soon as possible! The koi surely will be stressed and exhausted from their long journey to their new home.

Absolutely!

This will reduce the travel time and may be beneficial to your koi.

• Make sure it is a UPS Customer Center (not a store)
• Search for your local customer center on UPS.COM / https://locations.ups.com/us/en/
• Provide the UPS address location when placing your order.
• Or send us an email with the address information (EMAIL: info@kodamakoifarm.com.)

Instructions

*Enter your zip code

*Add Filter > Location Type > UPS Customer Center

Example:

Please let us know after winning the auction if you will be adding more koi before paying.

We understand it is important that you combine your winnings to save on shipping costs, therefore we can hold the koi up to 30 days before making delivery.

(See shipping calculator to estimate your box size).

Have you paid for your koi yet ? If not, Please contact Customer Service within 3 days of winning/purchase at:

Phone: +1 (833) Koi Love (1-833-564-5683)

OR

EMAIL: info@kodamakoifarm.com

AUCTION KOI HOLDING RULES

• must be paid within 3 days of winning to ensure koi health guarantee
• if no response is received 1 week after the winning, your koi will automatically be sent back to auction
• consecutive unpaid auctions will result in a restocking fee and temporary hold to the account
• Koi must be shipped within 30 days of winning to ensure koi health guarantee

If you would like to board your Koi (for example, during the winter):

• This is offered only on a case-by-case basis and pond availability
• If approved, the cost is $50/Koi per month (fees are nonrefundable)
• If a Koi becomes ill, we will treat it at no additional cost to you
• NO replacements or refunds will be offered if a boarding Koi loses its color or dies

Contact our office by email or phone to check for boarding availability.

If no delivery date is set within 30 days, the order will be canceled and you will be refunded the total minus the restocking fee (20%).

Our holding policy will be updated 04/15/24

As an effort to stay within the guidelines of our farms health recommendations ensuring our promise to deliver beautiful and healthy Japanese koi. Holding koi in shipment for too long puts the koi at risk.

Kodama Koi Health Guarantee: 

It is very rare that Koi arrives dead.  We import tens of thousands of Koi from Japan every year. We hardly see DOA (dead on arrival). 

However, when delivery gets delayed due to some issues of carriers like UPS, Cargo flights etc., the life of Koi gets in danger.

What Koi Health Guarantee Includes:

• Ensures koi arrive alive
• In the case of DOA, Kodama Koi Farm Will provide store credit of koi value up to $500 per shipment (for value over $500 please purchase KOI INSURANCE)

Valid only if 

• shipment date is within 30 days from date of purchase
•  all safety guidelines were followed. 
• payment was received 3 days after winning auction

Beyond 30 Days, 

Boarding rules apply ($50 per month per koi, no pro-rate)

1. Contact customer support if you are continuing to bid in order to fill your shipment box.
2. If you need help finding koi, you may submit a koi request.
3. Once a delivery date is confirmed, you have 7 days to change your delivery date and the koi health guarantee is void. 

(If the shipping date is postponed beyond 7 days, it will force us to move Koi back to a pond for health reasons from a holding tank. It causes extra stress on Koi. So we highly recommend that the shipping date should not be changed too much…)

Postponed shipments:

1. In the event that KKF postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL  honor  24 hour health guarantee/DOA situations
2. In the event that the Customer postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL NOT honor 24 hour health guarantee/DOA situations
3. If no delivery date is set within 30 days, the order will be canceled and you will be refunded the total minus the restocking fee (20%).

All koi purchases are final, and shipping charges for koi are nonrefundable.

Once we receive your order, it gets sent to the farm to pull from our big ponds and placed into the shipping area. During this process the farm will check the health status and any changes in the body. If there are any changes since the original picture taking customer service will contact you to confirm that you would like to proceed with the order.

We prepare the Koi and pack them in an oxygenated box for them to survive a standard 24 hour delivery. (Exceptions to UPS delays & Puerto Rico deliveries 2-day transit)

Certain physical changes may occur from the time the koi is packed to when you receive it. During this long travel time, it common that the koi may show signs of illness but not to worry it is just stress.

Here are a list things you may experience:

Looks

• Faded color.
• Black color, especially, may get lighter due to its stress, but it will come back over the time, so no worry.

Behavior

• Under active: No/Minimal movement
• Over active: Jumpy

They are just exhausted and stressed from the long journey. Please maintain the salt level at 0.3-0.5% and provide a lot of aeration. They will recover over the time.

We are unaware of delivery times, as UPS does not provide a guaranteed delivery time. Depending on your local drivers, your delivery may arrive in the morning or late evening.

EXCEPTIONS TO KOI HEALTH GUARANTEE

In the following cases, our guarantee does not apply:

 

• When a koi is shipped after the holding period (special situations are dealt with on case-by-case basis).
• When a koi is not quarantined in a separate tank before being introduced to a new pond (see how to properly quarantine koi).
• When a koi in a customer's tank or pond dies or is injured due to the uncontrollable accidents or incidents such as jumping out of the pond, electrical shortage, predators, etc.

For More Details On Shipping Policy, Click Here!

Our holding policy will be updated 04/15/24

As an effort to stay within the guidelines of our farms health recommendations ensuring our promise to deliver beautiful and healthy Japanese koi. Holding koi in shipment for too long puts the koi at risk.

Kodama Koi Health Guarantee: 

It is very rare that Koi arrives dead.  We import tens of thousands of Koi from Japan every year. We hardly see DOA (dead on arrival). 

However, when delivery gets delayed due to some issues of carriers like UPS, Cargo flights etc., the life of Koi gets in danger.

What Koi Health Guarantee Includes:

• Ensures koi arrive alive
• In the case of DOA, Kodama Koi Farm Will provide store credit of koi value up to $500 per shipment

Valid only if 

• shipment date is within 30 days from date of purchase

•  all safety guidelines were followed. 
• payment was received 3 days after winning auction

Beyond 30 Days, 

Boarding rules apply ($50 per month per koi, no pro-rate)

1. Contact customer support if you are continuing to bid in order to fill your shipment box.
2. If you need help finding koi, you may submit a koi request.
3. Once a delivery date is confirmed, you have 7 days to change your delivery date and the koi health guarantee is void. 

(If the shipping date is postponed beyond 7 days, it will force us to move Koi back to a pond for health reasons from a holding tank. It causes extra stress on Koi. So we highly recommend that the shipping date should not be changed too much…)

Postponed shipments:

1. In the event that KKF postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL  honor  24 hour health guarantee/DOA situations
2. In the event that the Customer postpones the shipment beyond 30 days of the order date, Kodama Koi Farm WILL NOT honor 24 hour health guarantee/DOA situations
3. If no delivery date is set within 30 days, the order will be canceled and you will be refunded the total minus the restocking fee (20%).

Update 7/16/2019:

Currently, we no longer offer shipping to Canada due to the Canadian government's restrictions, which began on April 15, 2019 in response to KHV (koi herpes virus).
That said, we may offer shipping to Canada again in the future - we sincerely appreciate your patience.

Our Kodama Supply Warehouse, located near Fort Lauderdale, FL, actually has a few shipping options available to you:

• UPS Ground:

We ship your items by UPS ground the next business day. Faster delivery such as

overnight, 2nd day, and express saver delivery is also available upon request.

• USPS

We use USPS's various Flat-Rate shipping options.

• Existing Order/Shipment:

We can also add your supply order into your live koi sale shipment as long as it fits inside the box and it does not affect your Koi during the transportation.

Also, please look at your shopping cart. If there is space in your box, you will find the link that shows what additional items can fit in the box.

Our Kodama Koi Farm, located on O'ahu, HI

Primarily, Mr. Kodama Koi Food are the only Supplies available on the Farm. If the food/supply is able to fit in the same box as your koi, we may ship it together. Other products available may be Niigata Water Bio and certain medicines. Please inquire with customer support.

Hawaii Customers, please note: Select supply items may not be available for shipment to your location. We apologize for the inconvenience.

For assistance, please contact Customer Service at:

Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.

Buy koi pond supplies online at http://www.kodamakoisupply.com

Koi are packed and prepared at our farm for UPS by 7:30 AM HST

• Please note: Any changes (such as address change, hold for pick up or delaying) requested for your shipment after 7:30 AM HST can only be made by UPS's approval.

An automated message will be sent via e-mail by UPS to confirm they received the package.

• The e-mail will have your tracking information enclosed BUT will initially show as "DELAYED".

The accurate delivery date will be updated once UPS scans the label at Honolulu Airport.

You may see the corrected delivery date when the UPS planes depart (typically) after 12PM HST.

Another shipment notice will be e-mailed from Customer Support containing a PDF of your package slips and a tracking number

• If you have multiple boxes, you may use 1 tracking number to search for all boxes in your delivery.

If there is any delay or changes made by UPS, they will send you an automatic notice. If Kodama receives the notice as well, we will forward it to confirm you have also been notified.

We now offer KOI insurance on shipments for an additional fee. 

At just 6% per $100 of your koi's value

For example, if you buy a koi at $500, you can insure that koi for just $30!

What does insurance cover?

• Dead on arrival beyond the standard 24 hour guarantee (Read more about koi health guarantee here)
• When there is freight mishandling causing injuries, open wounds etc.

How to pay for insurance?

We highly recommend insurance for orders $500+ to cover the additional costs* (* = koi value only) 

If interested, please specify in the check out area and it will be added to the shipping invoice.

You may also request insurance when the shipping fee invoice is sent to you (a few days prior to the shipping date).

Insurance gives you a NON-REFUNDABLE STORE CREDIT ONLY up to full value of the Koi.

If no insurance is purchased, neither Kodama Koi Farm nor shipping carrier will be held liable for delays in shipment or damages to koi.

Credit will be approved case by case with managers discretion. 

Note: Credit is Non-refundable. Shipping fee is sales final.

How to file a Claim

Contact customer support at info@kodamakoifarm.com with the following media

1) Photos of the shipment box 

2) Video & Photos of the top and both sides of the koi.

Note: Proper receiving methods must be followed & contact must be made as soon as an issue is discovered.

A manager will review your request and a credit note will be sent with approved value.

We quarantine koi prior to auction. As soon as the auction ends, they are ready to be shipped.

Read all the details of koi care after receiving in your home.

Read about koi quarantine tank setup and procedures

Prepare a separate tub or tank for your koi to rest.

• Although it depends on the size of koi, a 100-300 gallon tank will do. You can use blue show tanks as well.

Fill the tank with:

• fresh dechlorinated water
• well water
• or better yet water from your existing pond, providing your existing pond stock is in good condition.

Filtration system for the tank is ideal.

• If you do not have a filtration system, provide sound aeration with an air pump.

Keep the water temperature at 72 F or more.

• If the tank was small enough, one or two aquarium heaters will do the job.

Please add salt to make 0.3% concentration. (3 lb salt per 100 gallon water)

Read all the details of koi care after receiving in your home.

A separate quarantine tank is a must-tool for koi hobbyists.

It is possible that newly purchased koi still carry parasites, bacteria, fungus etc., even though we did our best to eliminate them. Also, if they are shipped to you in a box, they are usually extremely stressed and exhausted. It is important to provide them a nice surrounding so that they can recover from their journey quickly. Even if you bought from a trusted wholesale koi supplier you've purchased from for years, you should still quarantine.

We strongly recommend to every one of our customers the quarantining of each new koi.

Keeping and treating new koi fish in a separate quarantine tank for 21 days is the best way to decrease the risk of disease,
as well as giving them the chance to rest and recover before introducing them to your main pond.

Read all the details of koi care after receiving in your home and koi quarantine procedures and tank setup.

Here are the basic supplies you will need:

• Tank
• Net to cover the tank
• Small filter and pump
• Air pump
• Test kit: Ammonia, Nitrite, pH and Salt
• Salt
• Water thermometer
• Water conditioner, such as Ultimate, to remove chlorine, ammonia, nitrite.
• Heater

Read all the details of koi care after receiving in your home.

If you have not introduced koi to your pond for a long time, you need to be extra careful.

• Simply putting our koi into your pond may cause some trouble to either the existing koi or the new koi. It is not because the new koi is sick or because the old koi is sick. It is simply due to different immunity levels.

Without having any new introduction of koi for a long time, your pond has established its own eco system.

• When new koi that have been raised under completely different surroundings is introduced to your pond, it affects the balance of your eco system. The new koi may not have immunity to what lives in your pond, whereas, your existing koi may have developed certain immunities over a period of time, etc.

Once you have completed the normal quarantine process, you can introduce one of your old stock to the quarantine system.

• Raising the salt level to 0.5% is a good idea at this time. After making sure nothing unusual has happened in the quarantine system, you are ready to introduce your new koi to your main pond!

Read all the details of koi care after receiving in your home and how to setup koi quarantine tank.

Kodama Koi Farm will not release any new shipments of koi until after an intensive quarantine and the virus test has been completed.

When we import koi directly from breeders, our buyer's team carefully examines koi before we purchase them. Not only do we treat the koi with adequate and proper medications, using caring hands to scrape and microscope for any possible health conditions, we have also instituted the following additional quarantine procedures:

• Every new shipment is quarantined in an isolated, access-restricted greenhouse on the farm for a minimum of 30 days.
• The pond water is kept warm at around 72 degrees F. We purposefully create surroundings where bacteria, parasites, fungus and even viruses can break out.During this period, they will also be kept with KHV-free koi. These koi will beused much in the same way as canaries were used in the old coal mines - if thereare any problems in the shipment, the koi will catch it right away.
• After the quarantine, whether or not the koi becomes sick, we send them to the laboratory to make sure they do not have any undetected or invisible diseases.

No koi will be sold from this shipment until we have a clean bill of health confirmed by the laboratory.

Read all the details of our koi care and quarantining.

• Every piece of equipment we use, such as tubs and nets, are disinfected after each use.

 

• We do not accept any returns. Because we have no control on a koi's condition or a customer's pond once a koi leaves our facility, we do not allow them to return back to us.

 

• No one except our Farm Team and other experieced staff members are allowed to handle our nets, the water, and koi. Every staff member is trained to bleach their hands and arms each time they enter a pond area, before they handle pond water, and before they move to another pond.

Read all the details of our koi care and quarantining.

• Please observe your koi carefully in a koi quarantine tank for 14-21 days to see if it develops any problems.
• If you do not have a filtration system, we strongly insist that you make partial water changes every 2-3 days (about 25%).
• Add salt accordingly.
• Feed digestible food to your koi every day. Try our top-choice among koi, Manda Fu!
• Check ammonia and nitrite every day. If you find ammonia, we recommend using Ultimate.

Read all the details of koi care after receiving in your home.

All invoices will allow you to pay via Paypal and Stripe online. We accept all major credit cards - (Visa / MasterCard / Discover / Other major credit cards).

Additionally, we do accept cashiers checks and money orders. Please make checks payable to:

Kodama Koi Farm

P.O. Box 893086

Mililani, HI. 96789

J.K.O. INC./Kodama Koi Farm is required to collect sales tax from Hawaii, New Jersey, and Florida residents according to the following table.

This includes sales on Kodama Koi Farm auctions, ebay auctions, and koi and pond supplies.

Tax rate is subject to change according to the State/City/County tax regulations.

Canada:

Kodama Koi Farm is also required to charge 13% taxes and duty on orders sent to Canada.

In addition, a $10 Bond Fee and a $16 OGD Processing Fee will be charged for all koi shipments to Canada.

You can expect a winner notification e-mail from us, containing a link to confirm your win that will take you to the shopping cart page. Or, you may click to view cart to process your payment(s) and arrange shipping.

You can also save your credit card information in My Account for easy checkouts in the future!

Please make payments within 3 days. Note that any forfeits on auction koi are subject to a 20% cancellation fee. No feedback within 6 days will result in your order being flagged for further escalation, which can include:

 

• Warnings from Customer Service
• A 20% restocking charge
• Freezing your User Account

**Repeat offenders may be banned from purchasing koi on https://kodamakoifarm.com/.

This auction policy is created to ensure that our website remains the most trusted location for buying koi online. Please contact us immediately with issues making payment after auctions end.

Once your order is prepared, we will send you a shipping invoice a few days prior to your selected shipping date. Please let Customer Support know if you are waiting to buy or bid on other koi. All koi sales are final.

Use our Shipping Calculator to estimate your shipping costs and see how much more can be added to your box!

Make payments by visiting My Auction Activity and make sure to check your shopping cart before checkout!

If you would prefer to make payment and shipping arrangements by phone, please call us at +1 (833) Koi Love (1-833-564-5683)

• Two full business days advanced notice is necessary for all shipments.
• All shipping payments after charged after checkout. 

Watch the video instructions below to learn how to add multiple koi to your cart and checkout in the same transaction!

To add a koi to cart after winning a koi auction, you can navigate to the single koi page by one of the following:

• Via search koi - https://www.kodamakoifarm.com/shop/live-koi/
• My auction activity page - https://www.kodamakoifarm.com/my-account/activity/
• Click through email notification after you've won an auction

Click the "pay now" button on the individual koi after you have won an auction to add to your cart.
On fixed price koi, you can always just click "add to cart" to buy.

After all desired koi have been added to your cart, proceed to click "check out".

Watch How To Video:

Relevant Links:

• My Account - https://www.kodamakoifarm.com/my-account/
• Auction Activity - https://www.kodamakoifarm.com/my-account/activity/
• Shopping Cart - https://www.kodamakoifarm.com/cart/

Contact us for support - https://www.kodamakoifarm.com/contact-us/

Or call us at +1 (833) Koi Love (1-833-564-5683)

In an effort to provide our Kodama Koi Family with purchasing records, we have developed a section in your account to review your invoices!

The client portal allows you to:

• Pay for invoices
• View remainder balances
• Review, accept or decline quotes
• Display any financial information related to Kodama Koi Farm orders.

The portal also allows you to update your own information in our database as needed!

Please note: usernames cannot be changed. Your display name may be changed with Customer Support.

Keep in mind, it may not completely integrate with every feature and website Kodama Koi offers (i.e.: kodamakoishow.com, kodamakoifarm.com auction).
If for any reason you are unable to process your updates in your customer portal or make any address changes, be sure to contact us.

IMPORTANT:
Please update us as soon as possible with any address or phone number changes so that we may ensure all orders reach their destinations safely and in a timely manner.

Great question!

The Customer Portal allows you to change all of your own information in our database as needed. Keep in mind, it may not be integrated completely with every feature and website Kodama Koi offers for example:

kodamakoishow.com 

kodamakoifarm.com auction

Logging in:

Go to My Account, enter your username and password in the "Login" column, and go from there!

Creating an account:

Go to My Account, enter a "nickname" of your choosing, your phone number, username, and e-mail address. You will receive a password via e-mail.

From there, follow further instructions.

Any address changes must also be updated with Customer Service as soon as possible to ensure timliness of all scheduled deliveries.

If for any reason you are unable to update or navigate your portal, give Customer Service a call at:

+1 (833) Koi Love (1-833-564-5683).

This is an exciting activity where koi lovers from many places can come and compete to win beautiful, rare Japanese koi through bidding! Available to registered members only. We proudly present Niigata Koi on auction with no reserve - new listings are posted daily!

KodamaKoiFarm.com's Koi Auction is the first, and now the largest online auction of Japanese and high quality koi fish for sale online!

Please understand,

we cannot guarantee the sex of the Koi even though we use our very best judgment with the expertise and experience we have.

We try to check the signs and indication of sex, but some Koi are too young, making it very difficult to distinguish between male or female.

This is why even the breeders are not always accurate on the sex of their Koi.

Although we measure koi upon registration,

the size of koi may differ when growing on the farm after they are registered (date of registration is in the item number)

the size of koi may also vary if measure out of water and is dead.

Fluid from the body will evaporate causing change in body composition therefore shrinking.

You may return an item, in its original condition, for a refund or credit within 15 days of receiving. If you would like to return the item, please contact us for the authorization.

Pre-paid freight and any insurance charges or other costs are non-refundable. Some special order items may not be returned.

There will be a 20% restocking fee on all order items. The restocking fee and the above-mentioned non-refundable costs will also be deducted from your refund.

After a return has been received, it will take 1-2 weeks to process.

Paying by Credit Card:

• Refunds will be credited to your account.

Paying by Check or Money Order:

• A refund check will be mailed to you.

Hmm... another great question!

Did you complete your registration?

 

• After you enter all of your information and submit it, you should receive a confirmation e-mail to set your password.
• You need to find the link inside the e-mail and confirm it to complete your registration.

If you still encounter the problem even after this confirmation, please contact us at info@kodamakoifarm.com

Our goal is to provide Higher Quality Japanese Koi for sale for more reasonable price throughout the year. You can always visit our website to enjoy our new and quality Koi auctions!

NEW - We now have auctions closing daily, but most auctions will close on Sunday and Wednesday (unless otherwise noted).

Auction Schedule

* Schedule may vary. Stay up-to-date by visiting kodamakoifarm.com!

Read Full How To Win Guide

• Are you a Koi Supplier?
• Do you have a sizeable social media presence?

If you've answered "Yes!", simply fill out our Wholesale Koi Supplier Form and send in your dealership information,

including your business license.

Additionally, you can call Customer Service at 1-833-KOI-LOVE (1-833-564-5683) or email our Wholesale Department Representative, Erin Barros.

There are various ways to buy Koi, but we believe our online Koi Auction is one of the best sources in your hunt for Japanese Koi fish for sale. Here are some reasons why:

In Nishikigoi, who finds koi is more important than who breeds Koi. Every single koi from famous breeders are not necessarily top quality Koi. It is the experienced dealer who finds or selects top quality koi among so many choices at the excellent breeders. It is the experienced professional dealer that counts! Mamoru Kodama, chairman of Miyoshiike Co., Ltd. with his 40 yrs. of experience, handpicks all the Koi on our Koi Auction.

Being a Koi dealer for 40 years, we understand that healthy Koi is one of the most important factors for hobbyists. Therefore, we conduct very intensive quarantine method before we ship Koi.

All the information of every Koi - all 100% bred in Nishikigoi - will be open equally to every Koi hobbyist online. No reservations, no matter how low the final price is - that is the price you get! This is why we are not only the FIRST, but also TRUE Koi Auction Site!

By bidding a bit more than others, you, too, can obtain beautiful Nishikigoi!

A good, strong relationship with breeders is our fortune. It is the most important. Buying Koi from breeders is not just a matter of money, but also a matter of trust. The dealer must be trustworthy and skillful enough for the breeder to leave his precious Koi in their care. In another words, if they could not rely on you, they do not want to sell to you. The importance of this relationship grows more as the quality of Koi get higher and higher. Additionally, this good, strong, trustworthy relationship will bring us lower costs. To say that we have spent the Company's lifetime (38 years) building this relationship would not be an overstatement.

Read Full How To Win Guide

Yes!

Along with our live koi for sale, we have an excellent selection of supplies, as well as popular Japanese Koi products.

Miyoshiike Co., Ltd., the largest distributor of Koi products and supplies, makes it their business to import only high quality Japanese Koi products for you.

Please visit kodamakoisupply.com to see all our koi supplies!

Our Kodama Supply Warehouse, located near Fort Lauderdale, FL, actually has a few shipping options available to you:

• UPS Ground:

We ship your items by UPS ground the next business day. Faster delivery such as

overnight, 2nd day, and express saver delivery is also available upon request.

• USPS

We use USPS's various Flat-Rate shipping options.

• Existing Order/Shipment:

We can also add your supply order into your live koi sale shipment as long as it fits inside the box and it does not affect your Koi during the transportation.

Also, please look at your shopping cart. If there is space in your box, you will find the link that shows what additional items can fit in the box.

Our Kodama Koi Farm, located on O'ahu, HI

Primarily, Mr. Kodama Koi Food are the only Supplies available on the Farm. If the food/supply is able to fit in the same box as your koi, we may ship it together. Other products available may be Niigata Water Bio and certain medicines. Please inquire with customer support.

Hawaii Customers, please note: Select supply items may not be available for shipment to your location. We apologize for the inconvenience.

For assistance, please contact Customer Service at:

Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.

Buy koi pond supplies online at http://www.kodamakoisupply.com

A Certificate of Breeding (also known as a Breeder Certificate) is a document of proof showing that a koi came from a particular Breeder.

It contains a photo of the koi, along with its variety, length, and age.

When you order from Kodama Koi Farm, you can add a certificate of breeding, reinforced with overlay, to any koi purchase!

Each certificate costs only $15! Get yours at checkout!

Sample of a certificate of breeding

In an effort to provide our Kodama Koi Family with purchasing records, we have developed a section in your account to review your invoices!

The client portal allows you to:

• Pay for invoices
• View remainder balances
• Review, accept or decline quotes
• Display any financial information related to Kodama Koi Farm orders.

The portal also allows you to update your own information in our database as needed!

Please note: usernames cannot be changed. Your display name may be changed with Customer Support.

Keep in mind, it may not completely integrate with every feature and website Kodama Koi offers (i.e.: kodamakoishow.com, kodamakoifarm.com auction).
If for any reason you are unable to process your updates in your customer portal or make any address changes, be sure to contact us.

IMPORTANT:
Please update us as soon as possible with any address or phone number changes so that we may ensure all orders reach their destinations safely and in a timely manner.

To access the Customer Portal, contact Customer Service on this page and we will send you an invitation to the Online Account Management Service. After contacting Customer Service, you will receive an e-mail with a link to set up your new personal password for your account.

 

If you already have your Customer Portal Account and cannot find the link, please click below -

https://books.zoho.com/portal/kodamakoifarmportal

Request Access to Customer Portal

Great question!

The Customer Portal allows you to change all of your own information in our database as needed. Keep in mind, it may not be integrated completely with every feature and website Kodama Koi offers for example:

kodamakoishow.com 

kodamakoifarm.com auction

Logging in:

Go to My Account, enter your username and password in the "Login" column, and go from there!

Creating an account:

Go to My Account, enter a "nickname" of your choosing, your phone number, username, and e-mail address. You will receive a password via e-mail.

From there, follow further instructions.

Any address changes must also be updated with Customer Service as soon as possible to ensure timliness of all scheduled deliveries.

If for any reason you are unable to update or navigate your portal, give Customer Service a call at:

+1 (833) Koi Love (1-833-564-5683).

Waiting until the closing moments of an auction dramatically decreases your chance of winning an auction due to timing, disrupted internet connection, or auction system overload.

Many bidders will be trying to get their bids in. To increase your chances of winning an auction:

• Use a higher maximum bid as your personal bidding assistant. Bid the highest amount you are willing to pay for the koi. Only you know what your maximum bid amount is.

• The current bid amount will increase by one increment in your favor.

• Subsequent bids by others will be compared to your maximum bid amount.

• If your maximum bid is higher, the current bid amount will increase by one increment higher than the other person's bid amount in your favor.

• Only after someone enters a bid that is higher than your maximum bid will you be outbid.

Example: Say the starting bid for a koi is $150, and the bid increment is $10. You enter a maximum bid of $350. The new current bid is now $160 with you as the high bidder. Say another customer enters a bid of $170. Since your maximum bid amount is still higher, the new current bid will increase by one increment (in this case, to $180) in your favor. If no other bids come in, you will win the auction at $180. However, say another customer enters their own max bid of $380. You will now be outbid because your maximum bid amount is lower than the new bid. The new current bid will be $360 (one increment higher than your maximum bid) in favor of the competing bidder.

View all auction koi

This button gives you the opportunity to purchase the Koi right away at a set price---no waiting for the auction to end! Exciting!

However, please be aware that no cancellation will be accepted after submitting your request to "Buy It Now". This purchase has to be paid within 2 days.

Regardless of how the "Buy It Now" price is set, the original auction system operates in the same manner.

If you are bidding, proceed as usual - simply type your bid amount in the box and click on the "Bid Now" button to enter your bid!

The "Buy It Now" option will no longer be available once the current bid exceeds 50% of the "Estimated Value" price.

View all koi

We are sorry, but cancellations will not be accepted after submitting your bid(s).

Our goal is to provide the best place for Koi hobbyists to obtain the highest quality Koi for the most reasonable price. For us to achieve this goal, we do not set a reserve.

Once the auction begins Kodama will not interfere to keep the integrity of the bids.

In consideration of this, we simply ask bidders to stand conscious in and committed to their bids.

In an instance where a cancellation needs to be accepted, which will be left to the discretion of JKO, a 20% cancellation fee will be incurred.

Our goal is to provide Higher Quality Japanese Koi for sale for more reasonable price throughout the year. You can always visit our website to enjoy our new and quality Koi auctions!

NEW - We now have auctions closing daily, but most auctions will close on Sunday and Wednesday (unless otherwise noted).

Auction Schedule

* Schedule may vary. Stay up-to-date by visiting kodamakoifarm.com!

Read Full How To Win Guide

Most koi auctions will end on Sundays and Wednesdays. There are some special auctions in the year that end on different days.

We use a helpful bidding system (called proxy bidding) to make bidding on auctions simple and easy. You click the bid button to place a bid after you have signed in. You can place a bid while looking at the individual koi or directly on the koi category page.

Read Full How To Win Guide (Plus Video Walkthrough)

Here's how it works:

• When you place a bid, you enter the maximum amount you'd be willing to pay for this particular bid. Your maximum amount is kept confidential from other bidders.

 

• The Koi Auction bidding system compares your bid to those of the other bidders.

 

• The system places bids on your behalf, using only as much of your bid as is necessary to maintain your high bid position. The system will bid up to your maximum amount.

 

• If another bidder has a higher maximum, you'll be outbid. BUT, if no other bidder has a higher maximum, you win the Koi. And you could pay significantly less than your maximum price!

When you submit your bid, please make sure you input the right amount. No cancellations are accepted once submitted.

View all koi available for auction

Sign up as a member on our website to get started

Register - Become a registered member for FREE!

Browse and bid - View all auction koi we have available!

Keep up with your bid - Your My Account page will help you to keep up with your bidding and other koi you are interested in. Don't let anyone outbid you!

Win - Congratulations, you won the Koi! You will receive a winner notification e-mail. Please follow the instructions in the e-mail to confirm your win.

Payment and Shipping arrangement - Contact us to confirm your payment and shipment information by e-mail or phone.

Once you've received your koi - Prepare your quarantine tank before you receive Koi. Quarantine new Koi before you introduce them to your pond. Learn more tips for receiving koi

Enjoy your living jewels!

Read Full How To Win Guide

For most auctions, the bidding increment is $10. However, there are some exceptions:

View all auction Koi

You will be notified via e-mail that you are the winner! This e-mail will contain instructions to contact us for shipping details and payment information from koi auction.

For further inquiries, contact us at:
Phone: +1 (833) Koi Love (1-833-564-5683)
EMAIL: info@kodamakoifarm.com.

Read Full How To Win Guide

There are various ways to buy Koi. But we believe our Koi Auction is one of the best sources of your Japanese Koi hunt. Here are some reasons why:

• In Nishikigoi, who finds Koi is more important than who breeds Koi. It is because every single piece of Koi from famous breeders are not necessarily top quality Koi. It is important that the experienced dealer finds or selects top quality one among so many choices at the excellent breeders. It is the experienced professional dealer that counts. Mamoru Kodama, chairman of Miyoshiike Co., Ltd. with his 40 yrs. of experience, handpicks all the Koi on Koi Auction.

• All the information of every Koi will be open equally to every Koi hobbyist on the net. By bidding a bit more than others, you can obtain beautiful Nishikigoi.

• Strong and Good Relationship with Niigata Koi Breeders is our fortune. Building good relationship with good breeders in Japan is the most important. Buying Koi from breeders is not just a matter of money, but also a matter of trust. It counts if the dealer is trustworthy and skillful enough for the breeders to leave his precious Koi. In another words, if they could not rely on you, they did not want to sell it to you. This relationship gets important more and more as the quality of Koi gets higher and higher. In addition to it, good relationship with them will bring us lower cost. It is not too much to say that we have spent the whole life (38 years) of the company only to build this good relationship with the breeders in Japan. Strong and good relationship with them is our fortune.

• The Koi on our website are 100% bred in Japan, the origin country of Nishikigoi.

• No Reserve! Yes, you heard it right. We take pride in setting NO reserve. No matter low the final price is, that is the price you get. This is why we are not only the first but also TRUE Koi auction site.

• Being a Koi dealer for 40 years, we understand that healthy Koi is one of the most important factors for hobbyists. Therefore, we conduct very intensive quarantine method before we ship Koi.

There are various ways to buy Koi, but we believe our Koi Auction is one of the best sources of your Japanese Koi hunt. As previously stated in other sections of our website, who finds Koi is more important than who breeds Koi. Every single piece of Koi from famous breeders are not necessarily top quality Koi. It is important that the experienced dealer seeks out top-quality koi among so many choices at the many excellent breeders.

It is the experienced, professional dealer provides that for you here, daily, at every auction, with only select, top-quality Koi offered on our virtual auctioning block!

You can expect a winner notification e-mail from us, containing a link to confirm your win that will take you to the shopping cart page. Or, you may click to view cart to process your payment(s) and arrange shipping.

You can also save your credit card information in My Account for easy checkouts in the future!

Please make payments within 3 days. Note that any forfeits on auction koi are subject to a 20% cancellation fee. No feedback within 6 days will result in your order being flagged for further escalation, which can include:

 

• Warnings from Customer Service
• A 20% restocking charge
• Freezing your User Account

**Repeat offenders may be banned from purchasing koi on https://kodamakoifarm.com/.

This auction policy is created to ensure that our website remains the most trusted location for buying koi online. Please contact us immediately with issues making payment after auctions end.

Once your order is prepared, we will send you a shipping invoice a few days prior to your selected shipping date. Please let Customer Support know if you are waiting to buy or bid on other koi. All koi sales are final.

Use our Shipping Calculator to estimate your shipping costs and see how much more can be added to your box!

Make payments by visiting My Auction Activity and make sure to check your shopping cart before checkout!

If you would prefer to make payment and shipping arrangements by phone, please call us at +1 (833) Koi Love (1-833-564-5683)

• Two full business days advanced notice is necessary for all shipments.
• All shipping payments after charged after checkout. 

Watch the video instructions below to learn how to add multiple koi to your cart and checkout in the same transaction!

To add a koi to cart after winning a koi auction, you can navigate to the single koi page by one of the following:

• Via search koi - https://www.kodamakoifarm.com/shop/live-koi/
• My auction activity page - https://www.kodamakoifarm.com/my-account/activity/
• Click through email notification after you've won an auction

Click the "pay now" button on the individual koi after you have won an auction to add to your cart.
On fixed price koi, you can always just click "add to cart" to buy.

After all desired koi have been added to your cart, proceed to click "check out".

Watch How To Video:

Relevant Links:

• My Account - https://www.kodamakoifarm.com/my-account/
• Auction Activity - https://www.kodamakoifarm.com/my-account/activity/
• Shopping Cart - https://www.kodamakoifarm.com/cart/

Contact us for support - https://www.kodamakoifarm.com/contact-us/

Or call us at +1 (833) Koi Love (1-833-564-5683)

Is the Koi flashing (scratching itself against the pond walls or rocks)?

Sitting at the bottom?

Is it floating with its tail up?

Is it floating, gasping for air by the waterfall?

Is it only one Koi or a group of Koi?

If the Koi are already dead, how was it swimming?

Koi behavior can tell us many things. If they are flashing or sitting at the bottom, chances are likely that they have parasites. If they are gasping and floating, they may have gill damage, possibly caused by parasites or bacteria. Or it can be simply a lack of dissolved oxygen.

Read more in our koi health diagnosis guide.

Does your koi have any external injuries? It can be scratches, open wounds, or you may not even see any visible markings at all.

• Open wounds:

It is definitely a bacterial issue. You need an anti-bacterial treatment. This can also be

indicative of a secondary infection from parasites, so you need to rule out the

possibility of parasites too.

• If you do not see any visible markings or blemishes on the body:

Most likely it is the gills. I recommend you put your Koi into a slumber with Koi Sleep

and examine their body from tip to tail, top to bottom. Ulcers and other marking may

not be visible at first glance. Open their gill cover, and take pictures of the inside. Even

if the Koi has already died, I highly recommend you take pictures of their gills,

especially if you can not find external ulcers. Those pictures will be helpful for your vet

or koi dealer.

Read more in our koi health checklist.

• When did you notice the signs?

Did the problem just start or has it been on going for quite a while? This bit of

information tells us how serious the problem is and how quickly we need to treat it.

• Is only one koi affected? Are more koi showing symptoms?

If it just started, you may only have to treat that one Koi in a quarantine tank. If you

have been dealing with the problem for a while, you may have to treat the whole

pond.

• Does your koi still have an appetite?

If the Koi still eats, that is a good sign. It still has the energy to eat. It is also great

information because in this case, feeding medicated food will become an option.

Read more in our koi sickness guide.

We recommend at least changing 10%-20% of your water every week during the season. Some customers hardly change water, which affects water quality and causes health issues.  Even if water parameters look OK, regular change of water is very important.

Read more in our water quality guide.

How big is your pond? How many gallons? Are they shaded?

Understanding your pond environment may give us a clue to determining your kois health. Knowing the total gallons of water is also critical information when

deciding what dosage of medication to provide. If you do not know your total gallons of water, I strongly recommend measuring it now. You can use pond salt to measure the volume of your pond.

Did you do anything new lately? Add plants, new Koi, change water etc.?

Understanding a possible trigger of the problem can help us determine what happened and what we can do to fix it.

Do you have a separate aeration pump?

Koi can die due to a lack of oxygen. Some customers believe a waterfall is enough for oxygen, but, in my professional opinion, it is not. The more aeration, the better for your Koi, especially during summer time! Your entire population might die overnight because of lack of oxygen. From our experience, massive die-off can be caused by either lack of oxygen or high levels of chlorine. This happens when you forget to shut off city water when conducting a water change, which has high levels of chlorine.

What kind of filter do you use?

If your filter is not appropriate for your pond, it will not build an adequate nitrogen cycle. Without an established cycle, water quality will become poor, which can lead to sick

or, even worse, dead koi. Improving or upgrading your filtration system could minimize or altogether avoid this problem in the future.

Read more in our pond salt guide, pond oxygen guide, nitrogen cycle guide, how to feed koi guide, and sickness and disease guide

As the saying goes, "You are what you eat". Just as this applies to humans, it also applies to koi!

With an improper diet, maintaining good health becomes difficult. Although a poor diet will not kill a Koi right away, it will affect the Koi’s health over time.

The malnourishment can lead to illness or even death.

Feed your koi as much as they can eat. Start with a handful and see how much food is eaten.

If after eating all the food, the koi still come up for food, go ahead and feed them more.

If there are still food floating, scoop waste with a net and wait a few hours before feeding again.

You may train your koi to eat on a schedule, like your own daily meal planning. Be aware that the more you feed, the more they will grow and produce waste.

 

• Make sure to have a filter strong enough or preform water changes to accommodate.

 

Automatic feeders will also help with regular feeding schedules. You may purchase feeders from our Kodama Koi Supply site.

Koi will actively eat up to temperatures as low as 50 degrees Fahrenheit before their appetite may become stagnant.

During colder seasons, you may still feed easily digestable food like our Manda Fu.

Read more in our how to feed koi guide.

WHAT HAPPENS IF THE KOI PATTERN CHANGES?

Koi are living jewels and will transform influenced by external factors.

You may receive a Koi Update when the farm team does a health check on your koi before shipping. 

“Koi Pattern Changes”

Once we receive your order, it gets sent to the farm to pull from our big ponds and placed into the shipping area about one week before shipment date. 

During this step, the farm will check the health status and any changes in the body and pattern. 

Koi are living jewels, they change.

If there are any drastic or major visual pattern changes since the last photo, customer service will contact you with a Koi Update to confirm that you would like to proceed with the order. 

Please note: This update is provided as a courtesy, if there is a significant change to the value customer service will provide an offer. Otherwise, any CANCELLATIONS due to the UPDATE are subject to a 20% restocking fee. For the health and safety of moving koi for shipment, koi purchases are final sale and non-refundable.

Here are examples of updates we have experienced:

Koi Pattern Change Type: SUMI (Variable change)

Please do not worry. Sumi changes depending on various factors such as changes in: 1) water hardness, 2) water temperature, 3) minerals, etc. Because of this, sumi development can change seasonally.

[Sumi quality also depends on the genetics, see video here of MR KODAMA explaining this]

Here is an example below of how water affects sumi.

From cold Autumn temperatures in Niigata,
to the warmer water of Hawaii,
then to our customer's pond in Texas
--- all in the span of 5 months!

NIIGATA:

HAWAII:

CUSTOMERS POND:

In this example Sumi strengthened to create a stronger netting pattern.

SPRING: 

SUMMER:

Koi Pattern Change Type: HI/RED (Non-Variable change)

In some cases the Hi/Red of a koi will fade due to stress, even scooping a koi can be stressful! In most cases, red color or Hi will not come back. 

Therefore, we do our best to prevent postponing shipments that will increase the chance of pattern change due to moving stress.

Customer service will let you know if there is a significant change to the value and provide an offer. 

If you decide to cancel the order, we provide a store credit only (minus a restocking fee). 

[To maintain Hi/Red or Orange colors in koi, we highly recommend using our Mr. Kodama Koi Food Color Up ]

Koi Pattern Change Type: Loss of scale (Regenerative)

In some cases, koi will lose a scale. Don’t worry as scales regrow in about 6 months. Kodama Koi Farm will not discount a koi because of this fact. 

Koi Pattern Change Type: Broken Fin (Regenerative)

In some cases, koi will break a fin due to injury. Fin spines usually regrow in about 6-12 months. Kodama Koi Farm will not discount a koi because of this fact.

Koi will not lose value due to a broken fin. If you look at this Champion Kohaku, the pectoral fins had been broken earlier in its life: 

Example: Kohaku from Champion Koi Poster