Company: Kodama Koi Farm
Location: Mililani, HI
Position: Customer Service Representative (Part-Time & Full-Time)
About Us: Kodama Koi Farm is a renowned leader in the Koi fish industry, dedicated to providing high-quality Koi and exceptional customer service. Our mission is to “make everyone happy with Koi” by bringing the beauty and tranquility of Koi to homes and gardens worldwide. We pride ourselves on our knowledgeable and friendly team who ensure that our customers receive the best service possible. We are “KOI EXPERTS” with 50 years of history as well as “KOI AMBASSADORS” promoting Japanese Koi throughout the United States. We are also the largest Koi farm in the United States providing authentic Japanese Koi, food, and information. We aim to become a brand that people in the United States will regard, when it comes to “Japanese Koi, KODAMA is the best in the business”.
“We are Kodama” – the best Nishikigoi distributor in the world.
Role Overview: As a Customer Service Representative, you will be the voice of Kodama Koi Farm, interacting with our valued customers to handle orders, arrange shipping dates, and provide exceptional service. You don’t need prior experience; we are looking for individuals with the right attitude and qualities to join our team.
Key Responsibilities:
- Serve as the primary point of contact for customers via phone, email, and chat.
- Handle and process customer orders efficiently and accurately.
- Coordinate and arrange shipping dates through effective communication with customers.
- Provide information and support to customers regarding our products and services.
- Maintain a positive and professional demeanor in all customer interactions.
- Address and resolve customer inquiries and issues promptly and courteously.
- Collaborate with other team members to ensure a seamless customer experience.
Qualities We Seek:
- Positivity: Approach every interaction with a positive and can-do attitude.
- Good Communication: Excellent verbal and written communication skills.
- Great Smile: A friendly demeanor that shines through in your interactions.
- Thankfulness: Show appreciation and gratitude towards customers and team members.
What We Offer:
- Flexible part-time and full-time positions to fit your schedule.
- A supportive and friendly work environment.
- Opportunities for growth and advancement within the company.
- Training and development to help you succeed in your role.
How to Apply:
If you are a positive, communicative individual with a great smile and a thankful attitude, we want to hear from you! Please send your resume and a brief cover letter explaining why you would be a great fit for the Customer Service Representative position at Kodama Koi Farm in the form below.
Join our team and help us bring the beauty of Koi to customers around the world!
Kodama Koi Farm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
